CARE INSTRUCTIONS

Hand wash and hang or lay flat to dry!

PACKAGING

Unfortunately, at this time we do not offer custom gift wrapping. However, all orders will arrive delicately folded and packaged in a transparent cellophane wrapping envelope. Each item is handled with care prior to departing our facility.

PAYMENTS

I found exactly what I'm looking for. How can I pay?

We accept secure credit card payments including Visa, Mastercard and American Express.

Why was my payment declined?

This typically happens for one of two reasons: your cardholder may decline the purchase due to your account balance or you may have incorrectly input your information. Double check that you have entered the information directly from your card including your card number, expiration date, CVC number and that your billing information is input correctly.

DELIVERY

How long after my purchase will I receive my order?

The time needed to prepare an order for shipping varies. For details, see individual items.

Do you do rush orders?

We can definitely rush your order and have it delivered within a week or sooner from the order date. Please indicate your request and pay all applicable fees at checkout.

Does SS Weddings cover the cost of customs, duties and taxes?

SS Weddings isn't responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. Prices as advertised do not include these.

SIZING DETAILS

Here's a size guide: https://img0.etsystatic.com/209/0/15054396/il_570xN.1215747976_9j12.jpg

RETURNS AND EXCHANGES

Oops, I ordered the wrong size for myself/my bridesmaids!

We understand this is a really busy time for you!

If you’ve ordered the wrong size, let us know as soon as you can. We require notification of exchange within 3 days of delivery. The item(s) must be returned to us within 7 days of initiating the exchange.

Please contact us as soon as possible to let us know your return is on its way with a photo of the postage receipt with a tracking number.

Any customized, printed, or embroidered items including sashes and robes are final and can not be returned or exchanged.

*All sale items purchased are final and cannot be returned for change of mind.

Do you refund for damaged/lost items in transit?

We’re happy to replace your damaged order to ensure everything is perfect for you :) Your satisfaction is my team's top priority! Contact us to get the process started.

Heads up:

When placing your order don't forget to double check all shipping address details are correct and up to date.

I changed my mind about my order or found something elsewhere. Can I get a refund?

We are happy to accept the return of your order for store credit, provided your items are returned in their original packaging within 7 days, folded neatly and unworn. Our items are delicate so please choose wisely, and if you need a hand deciding, we’re only too happy to help.

If your order is still processing and has not been shipped yet, please message us on Etsy to cancel within 2 days of ordering.

I didn’t receive my pre-order item when I was supposed to. Can I get a refund?

We understand that you need your items in a timely manner.

We’ll refund any sales that don’t reach you in time that are on a pre-order basis.

Does SS Weddings cover the cost of postage for returns?

If your items arrived damaged or different than what’s described on our website, we’re happy to cover the cost of return postage. Message us a photocopy of your postage receipt, and we’ll reimburse you for this cost.

If the order items did not arrive damaged or different and you are simply returning the items/exchanging, then it is our policy that customers are responsible for return shipping costs.